In order to further improve product quality, improve the status of XXXXXX limited company products in the international, domestic market and in the user's credibility, and truly realize the "convenient way to the customer, the difficulties for themselves" service tenet. We solemnly to the community, the majority of users to issue the following statement:

One, strengthen pre-sale, sale, after sale service, 24 hours service, advanced service, full service, life-long service, carried out in product manufacturing, installation, commissioning, overhaul of the whole process; ensure the manufactured products to achieve the corresponding provisions of standards or technical conditions of contract, and make the factory products 100% pass rate.

Equipment and products for two, supporting key projects, to ensure the contract requirements: quality and quantity, timely and accurate delivery, in need of technical service will send professional and technical service personnel to participate in the debugging work acceptance and installation guide, until the equipment, normal operation.

Three, received a notice to user requirements of products to solve the problems appeared in using after local sales company, group company or local service arrived on the scene within 12 hours of service; group company within 4 hours to reply; for on-site solution, group company guarantee 24 hours to send a technical service personnel, and do not solve the quality, service personnel not to evacuate.

Four, ensure their products "three packs of" terms of service, quality problems in the "Three Guarantees" service period is products, strictly perform the contract obligations. Where ultra "three packs of" period of products, if the user needs to repair service, guarantee to provide repair service.

Five, if the user needs to carry out technical training, the company will spare no effort to help the user training operation, maintenance, repair and other relevant personnel, and focus on the user visit, quality tracking.

Six, regular meeting of forum users, and the user calls, letter, visit and other information, timely analysis, processing, transmission, Deng feedback on the work, and improve product performance according to the user demand, and constantly improve the quality of products.

Seven, ready to meet any requirements of spare parts, spare parts.

Eight, in any case, we will not make things difficult for the buyer for any reason. This letter of commitment will become an integral part of the contract, the contract and has equal effect.